Policies & Disclosures

We may collect the following information: • Full name • Email address • Account login information • Thesis, dissertation, and research documents uploaded to the platform • Viva practice responses and voice recordings • Payment transaction information • Device and browser information • Usage analytics and activity data

We use your information to: • Provide AI-powered viva preparation services • Generate personalized viva and defense questions • Analyze uploaded research documents • Deliver readiness assessments and performance feedback • Improve platform functionality and user experience • Process payments and manage subscriptions • Communicate service updates and support information • Maintain platform security and prevent misuse

Users retain ownership of all uploaded theses, dissertations, and research documents. By uploading content to VIVA360, you grant us permission to process and analyze the content solely for: • Viva preparation • AI-generated questioning • Readiness assessments • Performance evaluations • Personalized recommendations VIVA360 does not claim ownership of any user-uploaded academic work.

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, disclosure, or alteration.

VIVA360 may utilize trusted third-party services including: • OpenAI • Supabase • Payment gateway providers • Cloud hosting providers • Analytics providers These services may process information only as required to deliver platform functionality.

We retain user information only for as long as necessary to: • Provide our services • Comply with legal obligations • Resolve disputes • Improve platform performance Users may request account and data deletion by contacting us.

We reserve the right to update this Privacy Policy at any time. Changes will become effective upon publication on the platform.

For privacy-related inquiries, contact: Email: support@viva360.app Website: https://viva360.app

By accessing or using VIVA360, you agree to be bound by these Terms of Service.

VIVA360 provides AI-powered educational tools designed to assist students and researchers in preparing for: • Thesis defenses • Dissertation defenses • Research presentations • Viva examinations • Academic interviews

Users agree to: • Provide accurate information • Use the platform lawfully and ethically • Upload only content they own or have authorization to use • Respect intellectual property rights • Not interfere with platform operations • Not misuse AI-generated content

All software, branding, logos, designs, content, and proprietary technology associated with VIVA360 remain the exclusive property of VIVA360. Users retain ownership of all uploaded research materials.

VIVA360 uses artificial intelligence to generate: • Viva questions • Feedback • Readiness scores • Recommendations • Performance assessments Users acknowledge that AI-generated content may contain inaccuracies and should be independently reviewed.

VIVA360 does not guarantee: • Successful viva outcomes • Academic grades • Research acceptance • Examination success • Degree completion The platform is intended solely as a preparation and learning tool.

Purchased viva credits and subscriptions are subject to the pricing and payment terms displayed on the platform. Credits are generally non-transferable and non-refundable except where required by law or stated in our Refund Policy.

VIVA360 reserves the right to suspend or terminate accounts that violate these Terms of Service or misuse the platform.

To the maximum extent permitted by law, VIVA360 shall not be liable for any indirect, incidental, consequential, or academic losses arising from the use of the platform.

These Terms shall be governed by and interpreted in accordance with the laws of Zimbabwe.

Email: support@viva360.app Website: https://viva360.app

VIVA360 is an educational technology platform designed to assist students and researchers in preparing for viva examinations, thesis defenses, dissertation defenses, and academic presentations. VIVA360 is not affiliated with, endorsed by, or officially connected to any university, college, examination board, supervisor, or academic institution. All AI-generated questions, readiness scores, feedback, recommendations, and assessments are provided for educational and practice purposes only.

VIVA360 does not guarantee: • Successful defense outcomes • Academic grades • Examination success • Thesis approval • Degree completion Users remain solely responsible for their academic work, research quality, examination preparation, and final submissions.

By using VIVA360, you acknowledge that AI-generated content may contain inaccuracies and should be independently verified.

Viva credits purchased through VIVA360 are generally non-refundable once successfully allocated to a user's account.

Verified duplicate payments may qualify for a full refund or equivalent account credit.

Where a technical issue prevents delivery of a purchased service, VIVA360 may provide replacement credits, service restoration, or a refund at its discretion.

Refund requests must be submitted within fourteen (14) days of the transaction date.

To request a refund, contact: Email: support@viva360.app Website: https://viva360.app

VIVA360 provides the following educational technology services: • AI Viva Defense Simulation • Thesis and Dissertation Analysis • AI-Generated Viva Questions • Voice-Based Defense Practice • Defense Readiness Assessments • Performance Evaluation Reports • Academic Presentation Preparation • Research Communication Skills Training • Research Defense Coaching Support • AI-Powered Learning and Academic Preparation Tools All services are provided for educational and training purposes only.